Why does Chick-fil-A Say My pleasure?
Isabella Bartlett
Updated on May 08, 2026
Chick-fil-A founder Truett Cathy told the group a story about visiting a Ritz-Carlton. Whenever Cathy thanked a hotel employee, the worker would smile and respond, "my pleasure."
Are Chick-fil-A workers forced to say my pleasure?
A Reddit AMA about a year ago revealed it's not official company policy for employees to end conversations with "my pleasure," but that it is recommended and encouraged during employee training. The same AMA confirmed most Chick-Fil-A employees do use the term regardless.Why do Chick-fil-A workers not say you're welcome?
A simple, "It's my pleasure" means that you enjoy serving your customer and more importantly, you appreciate your customer. Because without its customers, there would be no Chick-fil-A. And without your company's customers, there would be no company.Who came up with my pleasure?
Legend says the chain's founder, Truett Cathy, got the idea while staying at the Ritz Carlton. When he said “thank you” to a hotel employee, the employee replied, “my pleasure.” Cathy thought those two small words made the Ritz Carlton stand apart as a luxury establishment.What is meaning of it's my pleasure?
Answer. "My pleasure" is an idiomatic response to “Thank you.” It is similar to "You're welcome," but more polite and more emphatic. Use it in formal conversation when someone thanks you for doing a favor, and you want to respond in a way that tells them that you were very happy to help and that you enjoyed it.If You Say 'My Pleasure' To A Chick-Fil-A Employee, This Happens
Does Chick-fil-A give free food to employees?
Chick-fil-A employees get free meals and family discounts on food.How do you get free chicken sandwich at Chick-fil-A?
The digital offer for one free Original Chick-fil-A Chicken or Spicy Chicken Sandwich is sent via email to the email address provided after completing the authorized Chick-fil-A survey. Please allow up to 24 hours to receive the email after completing the survey.What can I say instead of my pleasure?
synonyms for my pleasure
- forget it.
- it's nothing.
- no problem.
- no worries.
- not at all.
- you are welcome.